Overview

At SmartStream Outsourcing Limited, we transform how organizations run their operations by delivering efficient, reliable, and cost-effective outsourcing solutions. We help businesses reduce overhead, strengthen productivity, and achieve consistent growth by taking care of the processes that support their core objectives.

Your business deserves a smarter way to operate — and we deliver just that.

Who We Are

SmartStream Outsourcing Limited is a professional outsourcing and business support firm committed to helping companies streamline their functions and operate with greater agility. We provide structured, technology-driven solutions that enhance efficiency across HR, finance, administration, customer service, and other critical support processes.

With a dedicated team, proven methodologies, and a client-first approach, SmartStream Outsourcing Limited stands as a dependable partner to organizations seeking long-term value and operational excellence.

Our Vision

To be a leading outsourcing partner in Africa, known for innovation, integrity, and exceptional service delivery.

Our Mission

To empower businesses with flexible and comprehensive outsourcing services that simplify operations and enable sustainable growth.

Our Values

• Professionalism: We maintain high standards at every stage of service delivery.
• Integrity: Transparency is the foundation of every client relationship.
• Efficiency: We focus on speed, accuracy, and measurable results.
• Innovation: We leverage intelligent systems and modern tools to enhance performance.
• Customer Commitment: We are dedicated to supporting our clients' success.

Our Services

1. Human Resource Outsourcing

We manage your HR functions with precision, ensuring compliance and operational order while you focus on leading your people.

• Recruitment & Talent Sourcing
• Payroll Management
• Employee Records Administration
• Performance & Leave Management
• HR Advisory & Compliance Support

2. Administrative & Business Support

Our administrative outsourcing solutions keep your business running smoothly and professionally.

• Office Support Services
• Document & Data Management
• Procurement Coordination
• Project & Operations Support

3. Finance and Accounting Outsourcing

We deliver accurate, timely, and compliant financial management support tailored to your business needs.

• Bookkeeping
• Vendor & Payment Processing
• Budgeting & Reporting
• Compliance and Regulatory Support

4. Customer Service Outsourcing

Give your clients the best experience while reducing internal workload.

• Call Centre Support
• Email & Live Chat Support
• Customer Relationship Management
• Complaints Resolution Handling

5. IT & Digital Support Services

We support your digital operations with reliable technical services.

• Helpdesk & Technical Support
• System Monitoring
• Website & Application Maintenance
• Data Backup and IT Asset Management

6. Training & Compliance Administration

We help businesses maintain compliance and support workforce development.

• Training Coordination and Records Management
• Regulatory Liaison
• Compliance Monitoring and Reporting

Why SmartStream Outsourcing Limited?

• Experienced Team: A multidisciplinary workforce with industry expertise.
• Cost-Effective Solutions: Reduce operational costs without compromising quality.
• Process-Driven Approach: Our operations follow structured, repeatable systems.
• Scalable Services: Whether you're a startup or a large organization, our solutions grow with you.
• Reliable Support: We offer consistent, responsive, and transparent service delivery.

Industries We Support

• Financial Services
• Healthcare
• Education
• Manufacturing
• Real Estate
• FMCG & Retail
• Technology
• NGOs & Public Sector

Client Testimonials

"SmartStream Outsourcing Limited has been instrumental in helping us streamline HR operations. Their professionalism stands out."

"Their customer service outsourcing improved our turnaround time significantly. We highly recommend them."